Q: How do you ship orders, and how long does delivery take?
A: We partner with major carriers such as USPS, FedEx, DHL, and UPS. Delivery times vary depending on your destination. Most orders are delivered within 7–25 business days after dispatch. Please refer to our Shipping Policy for estimated delivery times by region.
Q: Do you offer gift wrapping or gift cards?
A: Yes, gift wrapping is available for select items. Please contact our customer service team for more details.
Q: Do your products come with a guarantee?
A: Absolutely. If you receive a defective or incorrect item, just reach out to us within 7 days of delivery, and we'll make it right.
Q: How can I track my order?
A: Once your order is ready to ship, we'll send you an email with tracking details from our delivery partner. You'll also receive status updates throughout the shipping process. If your order contains multiple items, they may be shipped from different locations in separate parcels—if so, you'll get a tracking email for each parcel as it goes out.
Q: Only part of my order has been dispatched. Will I get the rest?
A: Yes. Sometimes the items you've ordered are stored in different warehouses. To get your order to you as quickly as possible, we often dispatch items separately. We'll email you to confirm if any items are coming later or need to be collected. The rest of your order should arrive shortly. For more details, please refer to our Terms & Conditions.
Q: Do you deliver internationally?
A: Yes. We ship to most countries and regions worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, Europe, and many other international destinations. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order. If you're unsure whether we deliver to your location, just contact our customer service team and we'll check for you.
Q: Can I get a discount for bulk or wholesale orders?
A: Yes—pricing depends on the quantity you're ordering. For a custom quote, please email us with your request and we'll get back to you.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee—you can request a return or exchange within 7 days of receiving your order, provided the items meet our Return & Exchange Policy conditions. Items must be unused, unwashed, undamaged, in resalable condition, and returned with the original tags and packaging intact. with original packaging and tags intact. To start a return or exchange, email us at service@cleanstrikesports.com with your order number—and if the item is defective, please include a photo.